(833) 692-4264

Student Updates on COVID-19

November 23, 2020
Dear Altierus students,

The holidays can be stressful, especially since many of us may be isolated from family and friends due to COVID-19. We want you to know that you’re not alone and have resources available to you through Altierus.

We have partnered with Active Minds, an organization that focuses on mental health awareness. You can contact them at 800-985-5990 or text “TalkWithUs” to 66746. If you’re feeling anxious or not like yourself, take a look at Active Minds for useful tips or resources.

If you’re facing financial hardships during this time, we invite you to apply for an emergency financial aid grant. This grant is available to eligible students for qualifying expenses and can help with transportation, food, or bills you have. Click here to apply.

Lastly, if there are other areas in which you may need assistance, visit Aunt Bertha which is a directory that allows you to search for free or reduced-cost services like medical care, food, job training and more.

Understand, we all need help from time to time and we’re glad to provide these supportive resources to our students. If you have questions or would like more information, feel free to reach out to your academic advisor.

Your overall wellbeing matters to us and we hope you remain healthy and safe this holiday season. Thank you for all your hard work over the past several months. With your continued support, we look forward to finishing the year strong.

Best,
Jacob Kassuba
Vice President, Campus Operations

Jennifer Erpelding, Ph.D.
Vice President, Academic Affairs


October 27, 2020
Dear Altierus community,

Congratulations on another successful month at Altierus! Your commitment to wearing masks and maintaining physical distance has allowed us to continue to operate and deliver our curriculum. Our virtual graduation ceremonies taking place over the next several weeks are an added reminder of why we are all here and of our commitment to serving students.

October is Domestic Violence Awareness Month, and we would like to talk about the importance of staying safe and share some resources. For many, home is a place of love, warmth, and comfort. It is somewhere that you know you will be surrounded by care and support, and a nice little break from the demands of the real world. But for millions of others, home is anything but a sanctuary. The U.S. Department of Justice estimates that 1.3 million women and 835,000 men are victims of physical violence by a partner every year.

This week, we invite you to wear purple on campus as a stand against domestic violence. Wearing purple is an easy way to raise awareness about domestic violence and to promote healthy relationships.

If you or someone close to you needs help, please reach out to the following resources:

Florida Coalition Against Domestic Violence
Hotline: (800) 500-1119
Website: www.fcadv.org

Georgia Coalition Against Domestic Violence
Hotline: (800) 334-2836
Website: www.gcadv.org

Texas Council on Family Violence
Office: (512) 794-1133
Website: www.tcfv.org

Your success as a student matters to us, and so does your health and wellbeing. Remember we are here to support you. Thank you for trusting us to be part of your career journey.

Continue to stay healthy and be well.

Best,
Jacob Kassuba
Vice President, Campus Operations

Jennifer Erpelding
Vice President, Academic Affairs


Altierus Career College
Frequently Asked Questions (FAQ)
Originally Published April 24, 2020
Last Updated October 27, 2020

Campus Operations

When I come to campus, what has changed due to CDC guidelines?

Please note that our go-forward plans may vary by location—based on local/state directives, CDC guidelines, as well as what’s best for our students, faculty and staff—and as such, we will communicate with you as our decisions are made. For the health and safety of our Altierus community, we are taking a measured approach to resume on-campus learning that will allow us to maintain physical distancing while ensuring we follow the cleaning, masking and personal protective equipment (PPE) guidelines set forth by the CDC.

When I come to campus, what has not changed?

Our instructors and staff remain committed to providing quality education. You will have access to labs and industry standard equipment designed to supplement your lessons.

What is the CARES Act and how does it affect me?

The Coronavirus Aid, Relief, and Economic Security Act, also known as the CARES Act, is a law passed by Congress and the President to address the economic fallout of the COVID-19 pandemic in the United States. As part of the Act, the Higher Education Emergency Relief Fund (HEERF) provides federal aid to institutions to cover some costs due to the COVID-19 disruptions to campus operations.. The U.S. Secretary of Education specified certain criteria for institutions to receive this grant. You can find additional information about our institutional HEERF funding here.

Why do we have surveys in Canvas?

There are two types of surveys that are placed in Canvas:

  1. Student Pulse Survey
  2. End of Mod/Term Surveys

Occasionally, a student pulse survey will be posted in through Canvas to provide ample and consistent opportunities for the students to provide feedback. The information shared is greatly appreciated! If you do have any concerns, please reach out to your faculty, program chair or dean. Open, regular communication is paramount to our success.

Consistently, at the end of every Mod/Term, an end of Mod/Term Student survey is posted in Canvas. This survey is to obtain your feedback on the outcomes of the course, support provide, and your instructors. Your feedback is greatly appreciated to ensure that we continue providing you a quality education

I’m having difficulty making my tuition payments, who do I contact?

You can reach a financial aid representative by calling the main number for your campus and choosing Option 5.

I’m having a financial hardship outside of tuition cost, who do I contact for assistance?

Emergency Aid grants are available to eligible students for qualified expenses. You can apply here.

Do you have any resources that can help alleviate stress, worry or anxiety associated with COVID-19?

We have partnered with Active Minds, an organization that focuses on mental health awareness. You can contact them at 800-985-5990, text “TalkWithUs” to 66746 or access their resources here. In addition, we also have Aunt Bertha, which will enable you to search for free or reduced-cost services like medical care, food, job training and more

Academics/Grades

I’m not happy with my current grade, who do I contact?

Please reach out to your instructor to discuss.

What happens if I cannot attend face-to-face class on my scheduled on-campus day(s)?

Your health and wellbeing is important to us and we want to do our part to avoid spreading contagions. If you have a concern that prohibits you from coming to campus, please reach out to the Academic Dean to discuss options available to you.

I’m preparing to go on an externship, how do I communicate with the Career Service reps?

If you need to connect with Career Services, please call the school and follow the prompts to reach Career Services. You can also reach the Career Services reps via their individual extensions, email and Zoom. The externship coordinator is also conducting one-on-one sessions with all seniors before going on an externship.

I am a senior who needs to complete an externship. Will I still graduate on time?

Once you complete an externship and meet all graduation requirements, you will officially graduate. Practicums are also available in certain programs.

Will graduation ceremonies be postponed?

We were unable to host a fall 2020 in-person graduation ceremonies and instead conducted virtual graduation ceremonies (Norcross — 10/17, Bissonnet 10/24 and Tampa 11/7). We will continue weighing our options in 2021 to determine if in-person ceremonies are feasible again.

Technology

For additional details about technical support, be sure to visit the Tools & Resources page on the blue navigation bar in your Canvas classroom.

Who should I contact if I can’t log into Canvas, the Student Portal or a virtual Zoom classroom?

If you are having technical issues related to your eBook, iPads, software for your course or your computer, call 866-945-6308 (Option 1 for iPads; Option 2 and then press 3 for portal, email, O365 or Bookshelf issues; Option 3 for Canvas support).

I can’t access my eBooks, who do I contact?

If you are having technical issues related to your eBook, iPads, software for your course or your computer, call 866-945-6308 (Option 1 for iPads; Option 2 and then press 3 for portal, email, O365 or Bookshelf issues; Option 3 for Canvas support).

I’m having trouble with the Internet, is there someone who I can call?

If you are having Internet connectivity issues, please contact your provider.

If you’re having a financial hardship and cannot pay for your Internet or you’re in need of food/transportation assistance, we want to make sure you’re aware of the Altierus Career College’s Emergency Aid Grant. The grant is eligible to current students, recent graduates and students on leave of absence. Please click here for information regarding additional eligibility information needed to process requests.

Are we able to get paperback copies of the textbooks?

Electronic books (eBooks), or physical copies where eBooks are no available, are included in tuition. Should you wish to obtain a paperback copy of an eBook, Print-On-Demand (POD) Books are available.

Career Services

I heard Career Services launched a professionalism course. What does that mean for me?

We are excited to announce that our Professional Skills “soft skills” course has launched to support your education journey. Upon enrollment, you will be automatically enrolled in this course to increase your awareness of the attributes employers look for to obtain a job following your education. For more information, be sure to reach out to Career Services.

Is there a practicum course available in place of externship?

We know that students might not feel comfortable going to an externship site during COVID-19. Due to the pandemic, we are offering a practicum course as a substitution for externship for some programs. Students are getting the same capstone-like opportunity to demonstrate the culmination of their skills by completing a practicum. The MBC practicum is offered at Bissonnet, Norcross and Tampa. The Dental and MA practicums are offered at Bissonnet and Norcross. Currently, a few students are participating in the practicum course. Please contact with Career Services if you have questions.


September 30, 2020
Dear Altierus Community,

We couldn’t be happier for our successful return to campus over the past several months. Faculty and staff are adjusting to a new schedule and students continue to make progress in their programs. We’re incredibly honored to be part of this journey and glad to see the changes put in place to allow students to continue to learn.

We’re also glad to announce that thanks to everyone’s cooperation, we have seen few reported instances of COVID-19 exposure on the campus since our return. Your commitment to wearing your masks and physical distancing helps us to continue to provide a safe, high-quality learning environment.

Welcome to our newest students! Now that you’re part of the Altierus family, you’ll soon see what we mean when we say you’ll be surrounded by support. Everyone, from instructors to the campus director, will be there to offer encouragement and keep you on track. And to our returning students, we’re glad to see you back on campus, working hard to reach your career goals.

As we all take extra precautions to stay healthy, and with cold and flu season approaching, now is a good time to get a flu vaccine. Influenza vaccinations are recommended for all persons aged 6 months or older to reduce the prevalence of illness caused by influenza, which in turn can reduce symptoms that might be confused with those of COVID-19.

Don’t forget to take care of other areas of your wellbeing, too. Eat well, stay hydrated and take well-deserved breaks to find a balance between work, life and school.

Best,
Jacob Kassuba
Vice President, Campus Operations

Jennifer Erpelding
Vice President, Academic Affairs


September 3, 2020
Dear Altierus Community,

First, thank you for your commitment to creating a safe learning environment over the past several months. You’ve done a wonderful job making adjustments so we can all return to campus. We couldn’t be prouder to see how everyone has come together throughout the COVID-19 pandemic.

We’d like to welcome our newest students starting their career journey with Altierus this week. You’ve put your trust in us to deliver a quality education, despite these challenging times, and we take our commitment seriously. We look forward to serving you as you train for your new career.

To our current students, keep up the good work on completing your coursework and resolving IP (In Progress) grades. If you have an IP grade, reach out to your instructor to sign up for a time slot to complete your competency check.

Also, congratulations to our students about to graduate! You should be proud of your efforts and at how far you’ve come over the past few months. Know that we’ll continue to cheer you on and offer our support even as you move on to the next part of your career journey.

As always, we’ll continue to monitor local conditions and follow recommended guidelines with your health and safety top of mind. Thank you for your continued support. Through our combined efforts, we’ll continue to move forward together. If you need assistance, your Altierus community is here to support you and can provide a range of resources to help those in need.

On a final note, we invite you to spend time relaxing over the long Labor Day weekend. Take a moment to unplug, go for a walk, read a new book, or enjoy visiting with family and friends.

Best,
Jacob Kassuba
Vice President, Campus Operations

Jennifer Erpelding
Vice President, Academic Affairs


July 27, 2020
Dear Altierus Community,

It has been great to see many of you back on campus over the last few weeks. As promised, we’ll continue to stay in touch and keep you informed of the constantly changing situation. We remain committed to providing a safe environment for our staff and students.

We will complete July classes via the staggered schedule that’s currently in place. The next two starts, Monday, August 3, and Monday, August 17, will follow the same format. This adheres to CDC guidelines and will allow students to meet in smaller groups during their hands-on instruction.

Remember to continue to wear your personal protective equipment (PPE) and practice physical distancing to help lower the risk of exposing yourself and those around you to COVID-19. Both of these items—masking and distancing—are required to be on campus. We also want to remind you that if you believe you have been exposed to someone with COVID-19 or are experiencing any of the symptoms consistent with this coronavirus to remain at home and contact the school to discuss options and next steps.

If you have any questions, please reach out to your instructor, chair or academic dean.

Thank you for your commitment and support. We look forward to the coming weeks as students continue in their programs and work toward new careers.

Best,
Moses Delaney, Gregory Garrett and Tim Dengler
Campus Directors


Altierus Career College shares in the concern for the health, safety and welfare of our communities. When the COVID-19 crisis originally began, we transitioned all of our programs entirely to distance learning remote instruction at each of our schools, which allowed students to continue their education without requiring them to be on campus. On June 1, students with IP grades were be able to return to campus at scheduled times to make up lab competencies. On July 6th, all students began returning to campus on a modified schedule with safety measures in place according to CDC guidelines. In an effort to continue answering some commonly asked questions please review the following notice and FAQs. We welcome your feedback and questions, and we will continue to update this information as needed.

July 13, 2020
Dear Altierus Community,

We hope you’re doing well since returning to campus. We promised to continue to stay in touch and address the constantly changing environment and have a few campus updates to share. We remain committed to providing a safe environment for our staff and students by following the recommendations from the CDC and our state and local governments.

To promote physical distancing, we’re temporarily closing all break rooms and the Learning Resource Center (LRC). We encourage you to bring your own water bottle or beverage to campus to stay safely hydrated. Because masks must be removed for eating and drinking, any consumption of food or beverage should be done with distancing in mind to minimize the risk of exposure. Eating outside is a great way to promote physical distancing; however, if weather conditions do not allow, staff are permitted to eat at their desks. We hope you will continue to take pride in your campus by keeping any workspaces or areas clean.

Also, effective Tuesday, July 14, external guests will no longer be permitted on campus. This means prospective students will conduct virtual campus tours and visits from employer partners will have to be rescheduled or conducted virtually.

It’s vital for senior students to complete any IP (In Progress) grades by attending open labs at their normal staggered class schedule so they can graduate on time. Please contact us if you have any questions about how to address any outstanding requirements.

Remember to continue to wear your personal protective equipment (PPE) and practice physical distancing to help lower the risk of exposing yourself and those around you to COVID-19. Both of these items— masking and distancing—are required to be on campus. We also want to remind you that if you believe you have been exposed to someone with COVID-19 or are experiencing any of the symptoms consistent with this coronavirus to remain at home and contact the school to discuss options and next steps.

We want to thank everyone for their hard work. Through our combined efforts, we’re confident that we can move forward in a supportive learning environment.

Thank you for your continued commitment.

Jacob Kassuba
Vice President, Campus Operations


July 8, 2020
Dear Altierus Students,

As students and faculty return to campus this week, we want to assure you we continue to closely monitor the situation with your safety and health top of mind. We’re sending this email to provide an update on how we’ll communicate confirmed or suspected cases of COVID-19 going forward.

If there is a confirmed case at your campus, we will follow our current contact tracing procedures to notify individuals who may have been exposed to COVID-19. The CDC defines exposure as contact with an individual who has had close contact (less than six feet for more than 15 minutes).

During our phased return, our focused attention to physical distancing and wearing masks has resulted in minimal exposure to staff and students for any potential or positive cases we have had to date. Thank you for your part in those efforts and for your diligence now and going forward as we all navigate this environment.

Rest assured, when we learn of a positive case, the following items will occur:

  1. A deep cleaning of all areas that, based on use by a presumptive or positive individual, may have been contaminated.
  2. After completing contact tracing, we will determine if any staff or students have been “exposed” per CDC guidelines and connect directly with those individuals regarding next steps.
  3. We will continue to monitor and track all instances, while following CDC guidelines to determine the appropriate minimum date for employees or students to return to campus.

As a reminder from previous communications, anyone who is infected (presumptive or positive) should remain at home per CDC guidelines. This currently is defined as a minimum of 10 days after the onset of symptoms inclusive of an improvement in respiratory symptoms and three days of no fever without the use of medication, 10 days from a positive test for those without symptoms, or two negative test results taken at least 24 hours apart. Anyone who has been exposed to someone confirmed to have the virus should self-isolate and monitor symptoms for 14 days.

Health officials continue to stress the importance of preventative measures everyone should take to prevent the spread of COVID-19 and other illnesses:

Importantly, if you have flu-like symptoms, do not put others at risk by coming to the campus. If you have any questions or concerns about your health, please consult your doctor or a licensed medical professional.

The following links to the CDC provide relevant and timely information about COVID-19:

Please contact your academic dean or program chair or with any questions you may have.

We want to thank everyone for their continued commitment. Please continue to follow physical distancing and safety guidelines and wash your hands often. Because of your diligence and hard work, we can continue to support you on your way to new careers.

Charity Lanier, Bissonnet Campus Academic Dean
John Wilson, Norcross Campus Academic Dean
Kelly Washington, Tampa Campus Academic Dean


June 30, 2020
Dear Altierus Students,

First, we’d like to thank you for your hard work and dedication over the past three months. We’re proud to see how everyone has worked together and adapted to a changing environment, united in a common goal.

We’re looking forward to having everyone return to campus on Monday, July 6, after this week’s break. Classes will resume on campus on a modified schedule to ensure social distancing and CDC guidelines are being followed. The modified class schedule can be found here on the FAQ page. Updates from instructors will be posted in Canvas as class announcements. Although we are returning to campus on July 6, we will continue to have a remote virtual orientation for students starting class in the July term.

With our return to campus taking place just after a national holiday, where traditionally large groups of individuals would get together to celebrate, we’d like to remind you of the importance of taking precautions and following CDC recommendations.

If you celebrate with family and friends over the holiday, there are precautions you can take to help lower the risk to yourself and those around you. Consider wearing a face mask, keeping distant and gathering outdoors if possible. Taking these precautions can help keep you, your coworkers and students healthy when we all return to campus.

As we move into this next phase and adjust to a new sense of normalcy, we want you to know this would not be possible without your support and commitment. These past few months have asked us all to push ourselves and we’re in awe at how you’ve risen to overcome unexpected obstacles.

While there are still questions about what lies ahead, we’re hopeful for the future and can say with confidence, together, we can persevere.

Stay safe and be well,

Academic Deans,
Charity Lanier, Kelly Washington and John Wilson


June 24, 2020
Dear Students,

First, thank you for your perseverance as you’ve navigated the challenges over the past few months. Your dedication and flexibility have not gone unnoticed and we couldn’t be prouder of the work you’ve put in.

Now it’s time to look ahead as we continue to evolve and make changes. Starting on Monday, July 6, students and faculty will return to campus. Classes will be held on a modified schedule to ensure social distancing and CDC guidelines are being followed. Your modified class schedule can be found here on the FAQ page. Check Canvas for class announcements and updates from your instructors.

If you have additional questions or concerns about returning to campus on July 6, please reach out to your Program Chair or Academic Dean.

Personal protective equipment (PPE) will be part of our new norm going forward. You’ll be expected to wear masks in classrooms and labs, as well as common areas such as break rooms, hallways and the library. We will be issuing every student two washable Altierus-branded masks to wear on campus. Alternatively, you may wear your own mask, provided it meets CDC recommendations for cloth face coverings.

Anytime you enter the campus facility, you affirm that you are not ill, you do not have symptoms and you have not been exposed to anyone who is ill or has symptoms (see the specific health requirements at the end of this message).

We want to thank every one of you for your hard work and commitment to your own career training. We recognize it hasn’t always been easy, but your efforts have put you that much closer to reaching your career goals. Don’t forget, your Altierus community is here to support you and can provide a range of resources to help you stay on track.

Thank you for your continued cooperation and hard work.

Academic Deans,
Charity Lanier, Kelly Washington and John Wilson

Health Requirements

During an infectious disease outbreak, it is critical that you stay home if you are ill and/or experiencing the following symptoms: fever, cough, sore throat, shortness of breath or difficulty breathing, new loss of taste or smell, muscle pain or chills. We are following the guidance provided by the CDC who currently recommends you remain at home:

  1. Until at least 72 hours after you are free of fever (100.4 degrees F or 37.8 degrees C) or signs of a fever without the use of fever-reducing medications, OR
  2. If you currently have symptoms of respiratory illness as described by the CDC, OR
  3. Until at least 10 days have passed since you first experienced symptoms of respiratory illness, OR
  4. If you have been in close contact with someone who has had symptoms of respiratory illness or tested positive for COVID-19 in the past 10 days.

May 27, 2020
Dear Students,

We are opening campus beginning June 1 to allow for scheduled groups of select students to return so they can complete lab competencies and check-offs. This is specifically for students who have In Progress (IP) grades pending from classes held in March and April.

To ensure the safety and protection of our Altierus community, we will be practicing social distancing by allowing only four labs to be open at a time, with five students and one faculty member per lab. These labs will be staggered to better allow for social distancing.

Starting July 6, all faculty, students and staff will return to campus. Students will return on a modified schedule that will ensure we can minimize crowds. This schedule will not be outside of your current scheduled class time. If the July 6 return date is delayed based on guidance from health officials, we will update you as soon as possible. Specific details regarding this schedule will be shared closer to the return date.

Personal protective equipment (PPE) will be part of our new norm going forward. Students will be expected to wear masks in classrooms and labs, as well as common areas such as break rooms, hallways and the library. We will be issuing every student two washable Altierus-branded masks to wear on campus. Alternatively, you may wear your own mask, provided it meets CDC recommendations for cloth face coverings.

If you have IP grades from the March and April classes, you will receive a separate email and text with a link to sign up for a time when you can return to campus. Please make sure you show up at your allotted time slot to ensure that you have sufficient lab time and that the labs can be cleaned before the next group of students arrives.

By entering campus each day, you affirm that you are not ill, you do not have symptoms and you have not been exposed to anyone who is ill or has symptoms (see the specific health requirements at the end of this message).

If you have questions, please contact your instructor or program chair.

Thank you for your continued cooperation and flexibility during this time.

Todd Steele
President, ECMC Education

Jacob Kassuba
Vice President, Campus Operations

Health Requirements

During an infectious disease outbreak, it is critical that you stay home if you are ill and/or experiencing the following symptoms: fever, cough, sore throat, shortness of breath or difficulty breathing, new loss of taste or smell, muscle pain or chills. We are following the guidance provided by the CDC who currently recommends you remain at home:

  1. Until at least 72 hours after you are free of fever (100.4 degrees F or 37.8 degrees C) or signs of a fever without the use of fever-reducing medications, OR
  2. If you currently have symptoms of respiratory illness as described by the CDC, OR
  3. Until at least 10 days have passed since you first experienced symptoms of respiratory illness, OR
  4. If you have been in close contact with someone who has had symptoms of respiratory illness or tested positive for COVID-19 in the past 10 days.

April 14, 2020
Dear Students,

Over the last month, everything we originally planned for the March and April classes was turned upside down because of the COVID-19 situation. To follow social distancing guidelines, our faculty and staff worked diligently to transition our blended learning modules to distance learning so you could continue your program without interruption.

We understand this is a time of uncertainty and we’ve asked you to be flexible with your learning environment. We want to convey our thanks and sincere appreciation for your resilience, adaptability and patience during these challenging times. All of you have risen to the challenge to keep an open mind and a positive attitude and it does not go unnoticed, well done!

As we navigate this situation, we want you to know we’re here for you—you are part of this amazing community. If you have any questions or concerns, please reach out to your instructor, advisor, chair, dean or campus director.

We understand many, including our students, are facing uncertainty in the wake of COVID-19. If you’re struggling financially or in need of food/transportation assistance, we want to make sure you’re aware of Altierus Career College’s Emergency Aid Grant. The grant is eligible to current students, recent graduates and students on leave of absence. Please click the link (https://altierus.edu/emergencyfund) for information regarding additional eligibility information needed to process requests.

We also want to provide you with resources to help you during this ever-changing situation. We encourage you to keep self-care and healthy routines front of mind, such as prioritizing daily exercise habits and connecting with friends, co-workers and loved ones regularly! Below are a few resources that may be helpful at this time:

Based on each state’s stay-home order, we expect to complete the April classes with the current online plan, and we are assessing whether to alter our plans for the May classes (i.e., continue with online learning or return to campus). Our go-forward plans may vary by state— on local/state directives as well as what’s best for our students, faculty and staff—and as such, we will communicate with you as our decisions are made.

Thank you for your support and cooperation as we work together to respond to the threat of COVID-19 in our classrooms, workplaces and communities.

Todd Steele
President, ECMC Education

Jacob Kassuba
Vice President, Campus Operations